Company
SOLD.com
Industry
Real Estate Lead Marketplace
SOLD.com was overwhelmed by a high volume of seller leads and inbound vendor calls. Their human team struggled to manage:
● Timely follow-up on seller inquiries
● Qualification of leads before routing
● Support for vendor agents calling about updates or lead assignments
We deployed an Inbound AI Voice Agent capable of handling both seller leads and vendor
calls. The AI agent:
These systems:
● Qualified new seller inquiries using dynamic scripts
● Collected structured data for routing to the correct team
● Handled vendor follow-up calls, providing status updates and answering basic FAQs
● 3x faster lead qualification
● Reduced vendor support workload by over 60%
● Consistent handling of every inbound call, 24/7
● Better CRM hygiene with automated updates